Legal & Consumer Information

Important legal notices for customers in New Zealand — returns, consumer guarantees, privacy and dispute resolution.

Company & Legal Identity

Specialoffers is a New Zealand registered business dealing in writing supplies and stationery. We observe NZ consumer protection and privacy law, including the Consumer Guarantees Act 1993 and the Privacy Act 2020.

Trading name: Specialoffers
NZBN: 9429041234567
Address: 56 Willis Street, Te Aro, Wellington 6011, New Zealand
Contact: Specialoffers@gmail.com | +64 27 524 6819

Consumer Rights & Returns

Goods must be of acceptable quality, fit for purpose and match descriptions. If a product fails to meet guarantees we will provide repair, replacement or refund depending on the situation and the remedy required under NZ law.

For faulty items notify us within a reasonable time. For change-of-mind returns, see our returns policy on Privacy and the product page. Shipping costs for returns may apply except where law states otherwise.

Delivery estimates are provided in good faith. We are not liable for delays caused by carriers, customs, or events outside our control. Risk passes on delivery to the carrier or customer per the terms on the invoice.

Quick policy links

Designated complaints officer

Privacy & Data Handling

We process personal data in accordance with the Privacy Act 2020. Personal information is collected to process orders, communicate with customers, and improve services. We do not sell personal data.

For subject access requests (SAR) or correction requests, please contact us via the complaints form below or email Specialoffers@gmail.com.

Intellectual Property & Liability

All content on specialoffers.pro, including images, text and product descriptions, is owned or licensed by Specialoffers. Unauthorised copying or reuse may constitute infringement.

To the extent permitted by law, Specialoffers' liability for any loss or damage arising from use of the site or purchase of goods is limited to remedies under the Consumer Guarantees Act and applicable statutory rights.

Topic	Reference
Consumer law	Consumer Guarantees Act
Privacy	Privacy Act 2020
Fair trading	Fair Trading Act

Complaints & Dispute Resolution

If you have a complaint about a product or service, please provide details below. We aim to acknowledge complaints within 5 business days and resolve them within a reasonable time. If an issue cannot be resolved, we will advise on external dispute resolution options in NZ.

What happens next?

Acknowledgement within 5 business days.
Investigation and proposed remedy.
If unresolved, options include mediation or dispute resolution bodies in NZ.

External dispute resolution options may include the Commerce Commission or Citizens Advice Bureau guidance depending on the issue.